Welcome to RedSpiralHand (Version 09/30/2024)
Fulfillment Policy
At RedSpiralHand, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased on our website. Please read this Policy carefully to understand your rights and also understand the requirements for the refund.
Delivery Policy
At RedSpiralHand, we sell virtual products and render service. We deliver our products to users via Emails and online, etc as it suits your business.
Portfolio Usage Rights
By using our service, you agree to let us display the finished product on our website (or any other platforms) as our portfolio for marketing purposes.
Refunds
We may offer returns in the following conditions:
• If the service has not been performed.
• If the service performed was different from the one ordered or requested.
• A full refund will be made if the department is in error.
Customers may request a refund within: 7 days following receipt of the service.
Exceptions
Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
• You received what you ordered, but simply changed your mind about the service.
• You were aware or notified of the problems with the service before making the purchase.
• You did not like your purchase or realized you had no use of it.
• You received the service/product and failed to make a report within 7 days from the date of the receipt.
Return Policy
At RedSpiralHand, we sell virtual products and render services. No returns can be made but in some circumstances we offer refunds and exchanges. Our refund policy has been explained above.
Cancellation Policy
The following are to note:
• Production deposits, (50% of the project total) necessary to schedule web development projects, are non refundable.
• The remaining balance for web development and marketing projects may be refunded in the case of cancellation minus amounts for any additional work that was completed after the balance was paid.
Project Abandonment
If after repeated attempts by RedSpiralHand to begin, continue, or finalize the delivery of the Services, Client fails to participate, or becomes otherwise unresponsive to RedSpiralHand’s requests and such continues for a period of thirty (30) days, the project will, at the option of RedSpiralHand, be abandoned, whereupon RedSpiralHand may reduce any refund for the Services to the Client to zero, and Client hereby provides its agreement to such forfeiture of any amounts of the Fees that have been paid by the Client for the Services as purchased online or as described in the original Order Form, wherever applicable.
For websites a fee will be applied for continued hosting on our development server if the client needs to postpone the launch until later date.
Administrative Fee
The following are to note:
• All refunds are subjected to 7% administrative fee charges.
How to make a complaint
If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must contact us via https://redspiralhand.com/contact/ or send an email to dawn@redspiralhand.com stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.
Contact Us
For inquiries or comments regarding this Policy, customers may visit: https://redspiralhand.com/contact/ or email dawn@redspiralhand.com.com.